ServiceNow Lead, Northampton

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Linum Consult’s client is a leading international finance company, currently seeking a ServiceNow Lead to join their HR technology team. This role will be based in Northampton or Glasgow.


  • Support the Content Strategist in the delivery of content and platform configurations required across the employee centre
  • Configure knowledge technology to assist the delivery within the control environment
  • Monitor and evaluate feedback received from stakeholders, and define an approach for continuous improvements across knowledge technology for common themes
  • Build and actively manage the stakeholder relationships on behalf of the platform development teams
  • Use content and search data to enable optimisation


  • Significant history with ServiceNow or similar large-scale HR solutions
  • Experience with ServiceNow HR Service Delivery Enterprise, including Knowledge, Employee Service Centre, case management
  • Good end-to-end knowledge of systems processing for the business area and relationships
  • Strong ability to engage with stakeholders at all levels of the organisation
  • ServiceNow accreditation would be advantageous
  • Preferably have knowledge of data integration technologies and data architecture


If you fulfil ALL of the key criteria for this position, then please submit your application for the attention of Kiva Donald to If your application is successful you will be contacted within 48 hours for a further discussion.

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+44 (0) 161 518 3266