Linum Consult’s client operates out of the Middle East. Due to continued growth, they are currently seeking a Senior Smart Services and Innovation Manager with strong experience in the transport sector, to join their team in Qatar.
RESPONSIBILITIES
- Delivering an industry-leading customer experience that transforms travel across all journeys and achieving a new benchmark in customer service and operational excellence
- Providing strategic direction, planning, and managing the development and implementation of policies, procedures, and work instructions for Smart Services and Innovation
- Defining the Smart Services vision and its strategy, processes and roadmap, playing an important role in the design and implementation of the Customer Services and Sales & Marketing strategies, focusing on innovation
- Preparing and monitoring the Smart Services unit dashboard and Key Performance Indicators
- Preparing and conducting the technical part of the tendering process for the smart services vendor selection
- Liaising with and monitoring the Smart Services contractor for the design, build, and operational phases
- Leading the implementation of the Innovation Management Process
- Chairing an innovation forum, monitoring the ideas generated and selected, and preparing business cases
PROFILE
- Bachelor’s degree in relevant field, ideally with project management certification
- At least 12 years’ experience in digital services project management, with a significant background in railways
- Demonstrable history of developing and implementing IT services & innovation, and Smart Services (smart cities, etc.)
- Strong knowledge of Business Process reengineering, Project, Programme, and Change management methodologies and their application
- Highly analytical and able to make decisions on complex matters
- Excellent interpersonal skills and communication skills in English
APPLICATION PROCESS
To apply, please send your CV to middle.east@linumconsult.com for the attention of Francis Ryan, detailing your current financial package and notice period.