Linum Consult’s client is a major organisation in Qatar. They are seeking a Customer Service Manager with a background in public transport to join their team in Qatar.
RESPONSIBILITIES
- Overseeing daily operations of handling customer enquiries, calls, visits, request, and complaints
- Overseeing the drafting and distribution of written and verbal correspondence regarding customer enquiries and complaints
- Promoting and sharing customer service policies to the wider customer service team and ensuring that they always comply
- Partnering with IT to develop and maintaining a sophisticated database of existing and prospective customers
- Periodically measuring customer satisfaction and recommend solutions
- Overseeing customer call centre operations to ensure uninterrupted high standards of customer service delivery within budget
- Providing input for setting up cross-functional SLAs and ensuring the compliance of the Customer Service department
PROFILE
- Bachelor’s degree in Business Studies, Sales and Marketing, or similar field
- 8-12 years’ experience in managing a customer services department in a large organisation within the public transportation industry
- Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
- Ideally have a background of working in the Middle East
- Excellent communication skills in spoken and written English
APPLICATION PROCESS
If you fulfil the minimum requirements stipulated by our client and are confidentially interested in applying, then please drop Linum Consult a line with a copy of your CV and contact details to middle.east@linumconsult.com for the attention of Fatima Rodriguez.