Customer Service Manager, Qatar

Job Details
Job Type
Job Sector
Middle East

Linum Consult’s client is a major organisation in Qatar. They are seeking a Customer Service Manager with a background in public transport to join their team in Qatar.


  • Overseeing daily operations of handling customer enquiries, calls, visits, request, and complaints
  • Overseeing the drafting and distribution of written and verbal correspondence regarding customer enquiries and complaints
  • Promoting and sharing customer service policies to the wider customer service team and ensuring that they always comply
  • Partnering with IT to develop and maintaining a sophisticated database of existing and prospective customers
  • Periodically measuring customer satisfaction and recommend solutions
  • Overseeing customer call centre operations to ensure uninterrupted high standards of customer service delivery within budget
  • Providing input for setting up cross-functional SLAs and ensuring the compliance of the Customer Service department


  • Bachelor’s degree in Business Studies, Sales and Marketing, or similar field
  • 8-12 years’ experience in managing a customer services department in a large organisation within the public transportation industry
  • Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
  • Ideally have a background of working in the Middle East
  • Excellent communication skills in spoken and written English


If you fulfil the minimum requirements stipulated by our client and are confidentially interested in applying, then please drop Linum Consult a line with a copy of your CV and contact details to for the attention of Fatima Rodriguez.

Apply for this role

+44 (0) 161 518 3266