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CRM Director, Egypt

Job Details
Job Type
Permanent
Job Sector
Real Estate
Region
Middle East

Linum Consult’s client is a major organisation in Egypt. They are seeking a bilingual English- and Arabic-speaking CRM Director to join their team in Egypt.

RESPONSIBILITIES

  • Owning and focusing on the delivery of a world-class customer experience across touch points, by providing the best framework, and supporting the execution of touch points (Call Centre, Sales Centres, Online, etc.)
  • Developing and implementing procedures pertinent to the effective and efficient operation of the Call Centre/CRM Department in order to meet set targets
  • Fully managing and developing the inbound and outbound campaigns and BTL communications
  • Developing targeted campaigns to support customer retention
  • Being responsible for generating periodical qualitative & quantitative reports that support decision-making with a focus on channels’ efficiency and customer satisfaction
  • Working continually towards self-development to stay current on Real Estate market trends, customer service, sales and supervisory procedures and practices
  • Training, developing, and coaching customer service agents
  • Keeping accurate records of discussions or correspondence with customers

PROFILE

  • Bachelor’s degree in Business Studies, Sales and Marketing, or similar field
  • 10-12 years’ experience in managing a customer services department in an organisation, preferably within the real estate industry
  • Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
  • Experience in managing an independent Call Centre
  • Good knowledge of Egyptian laws and regulations, with a strong background of working in the country
  • Previous experience of working in a multicultural environment
  • Strong mathematical and problem-solving skills
  • Excellent communication skills in spoken and written English and Arabic

APPLICATION PROCESS

If you fulfil the minimum requirements stipulated by our client and are confidentially interested in applying, then please drop Linum Consult a line with a copy of your CV and contact details to middle.east@linumconsult.com for the attention of Francis Ryan.

Apply for this role
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