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Performance Manager, Qatar

Job Details
Type d'emploi
Permanent
Secteur d'activité
Infrastructure
Région
Moyen-Orient

Linum Consult’s client is a major consultancy operating in the Middle East. Due to continued growth, they are currently seeking a Performance Manager specialising in transport operations to join their team in Qatar.

RESPONSIBILITIES

  • Leading the performance regime activities for the light rail networks, customer service centre, and bus network
  • Developing, implementing and managing the company’s performance regimes and reporting systems, whilst developing standards & achieving targets for operations, maintenance, asset availability, service quality and safety
  • Managing the Performance Regime to measure the effectiveness and the quality of the service delivered by Service Providers, as well as the satisfaction of customers
  • Managing the development and implementation of the performance management and reporting systems (PMRS), ensuring the systems are fully functioning, integrated with other railway systems and are fit for purpose
  • Coordinating the Attribution Board (techno/commercial)
  • Managing the day-to-day operations of the PMRS
  • Reviewing, surveying, assessing, auditing, and validating the Service Provider’s KPRs with all relevant departments during the revenue service period

PROFILE

  • Bachelor’s degree Engineering or Business, preferably with a masters or MBA qualification
  • At least 10 years’ experience working in the rail industry, within the areas of Performance, Controls, and Commercial
  • Working knowledge of control centre operations, station operations, train operations, and depot operations, and service quality regimes
  • Preferably have international experience in a multi-cultural environment
  • Ability to multitask and analyse situations promptly and without bias: determining the proper course of action without jeopardising human safety, quality, and the committed performance targets
  • Excellent communication, decision-making, and interpersonal skills

APPLICATION PROCESS

To apply, please send your CV to middle.east@linumconsult.com for the attention of Francis Ryan, detailing your current financial package and notice period.

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+44 (0) 161 518 3266